Return Policy

At Googan Squad, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help!

Return Eligibility

  • Returns are accepted within 45 days of the shipping/fulfillment date.
  • Return requests made after 45 days will not be accepted.
  • Items must be in new condition, unused, and in their original packaging to be eligible for return.
  • Please note that we do not offer exchanges.

Return Shipping

  • Free return shipping is available for customers within the lower 48 states of the U.S.
  • For territories outside the lower 48, a $25 return shipping fee will be applied.

How to Initiate a Return

  1. Contact Us: Email our customer service team at help@googansquad.com to request a return. Please include your order number and reason for the return in your email. If you are returning an item that is defective or damaged, please include pictures of the issue in your email. 
  2. Prepare Your Package: Please repackage your items in their original shipping box. Include your order number and a brief explanation of the return inside of the box.
  3. Ship Your Return: Use the return label provided by our team and drop the box off at the proper shipping carrier (most likely USPS). 

Refund Process

  • Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
  • Please note that original shipping costs are nonrefundable.

Fishing Rods

  • Please keep the tube that your fishing rod was shipped in. You will need it to make a return. 
  • A $15 restocking fee will be charged on returns of Fishing Rods.

Exceptions/Exclusions

  • Drop Ship and Oversized Items are not eligible for free return shipping.
  • Used baits and tackle are not eligible for return.
  • Non-returnable items
    • Shirt of the Month Subscription T-shirts
    • Gift Cards
    • Clearance items purchased at a discounted price greater than 40%

Questions?

If you have any questions or need assistance, feel free to reach out at help@googansquad.com. 

Thank you for choosing Googan Squad! We appreciate your business!