Question 1

Return

Accepted Answer

Googan Squad Return Policy

At Googan Squad, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help!

Return Eligibility

Returns are accepted within 45 days of the shipping/fulfillment date.
Return requests made after 45 days will not be accepted.
Items must be in new condition, unused, and in their original packaging to be eligible for return.
Please note that we do not offer exchanges.

Return Shipping

Free return shipping is available for customers within the lower 48 states of the U.S.
For territories outside the lower 48, a $25 return shipping fee will be applied.

How to Initiate a Return

Contact Us: Email our customer service team at help@googansquad.com to request a return. Please include your order number and reason for the return in your email. If you are returning an item that is defective or damaged, please include pictures of the issue in your email.
Prepare Your Package: Please repackage your items in their original shipping box. Include your order number and a brief explanation of the return inside of the box.
Ship Your Return: Use the return label provided by our team and drop the box off at the proper shipping carrier (most likely USPS).

Refund Process

Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Please note that original shipping costs are nonrefundable.

Fishing Rods

Please keep the tube that your fishing rod was shipped in. You will need it to make a return.
A $15 restocking fee will be charged on returns of Fishing Rods.

Exceptions/Exclusions

Drop Ship and Oversized Items are not eligible for free return shipping.
Used baits and tackle are not eligible for return.
Non-returnable items
- Shirt of the Month Subscription T-shirts
- Gift Cards
- Clearance items purchased at a discounted price greater than 40%

Questions?

If you have any questions or need assistance, feel free to reach out at help@googansquad.com.

Thank you for choosing Googan Squad! We appreciate your business!

Question 2

How do we Ship?

Accepted Answer

How do we ship?

We use USPS as our primary shipping option. There are some scenarios depending on the area code being used, which will lead to the package being shipped either UPS or FedEx.

If you need to change your address to accommodate you better, please email us.
We will only be able to update the address if the other has not been committed to the fulfillment line. (Within 1-8 hours of the order being made). Any time after that, we cannot guarantee an address change will be made.

For Canada orders, we will use USPS. The tracking will have a delay in updates and a longer transit time due to customs and the flow through many distribution facilities.

Question 3

Cost

Accepted Answer

How Much Is This Really?

As part of the Shirt of the Month (SOTM) subscription service, an automatic charge of $19.99 - $22.99, plus a small shipping and handling fee, will cover the new shirt + free baits each month. Shipping and handling fees will be based on zip code location and t-shirt size.

When will I get charged each month?

On the 15th of every month, you will be charged for the newest designed t-shirt, and then it'll be shipped right to you - it's that easy! Stay tuned in, the t-shirt design changes each month, and once the design is gone, it does not come back!

Why is My Promo Code not Working?

Since the SOTM is a subscription and is already at such a great price, we do not allow promo codes with this product. If you are purchasing multiple items, we suggest making a separate order for your SOTM subscription for your promo code to work on the other items.

Question 4

Cancel Order

Accepted Answer

What if I would like to cancel my order?

Unfortunately, we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours or sooner after purchasing. If you would like to check if it is possible to cancel your order, please email and include:

Your Order number
Name on the order
Email the order was made with
Your request

Our excellent Customer Service Team will be happy to assist you!

Question 5

Tracking Your Order

Accepted Answer

Order Tracking

You will only be able to track your if it has been shipped. Typically orders ship within 1-2 business days and are delivered within 5 business days after the order has been packed and shipped.

Can't find your order number?

Check your spam / junk folder
Email us! Email us with as much information as possible for us to locate your order (Name, email, address, and item in the order). Our Customer Service Team will be a great resource to find this information for you!

You can track your package's progress more closely and accurately through the shipping provider. Most likely USPS for domestic shipments.

Question 6

Accessing my Account

Accepted Answer

How do I get into my account?

Getting into your SOTM account can be done by using this link https://googansquad.com/account/login.

If you are still unable to access your account, please reach out to our Customer Service Team.

Question 7

Damaged, Incorrect, or Missing

Accepted Answer

What if my items are damaged, incorrect, or missing?

If you have received a damaged, incorrect, or missing item, please email us and include:

Your order number
Name on the order
Email the order was made with
A photograph demonstrating the quality of the item it was received.

There are some scenarios in which the order is received in poor condition due to poor carrier handling during transit. We realize these situations happen, and we will strive to make them right.

Question 8

Update Shipping Address

Accepted Answer

Needing to update your shipping address for your order?

You can change your shipping address if your item has not already been shipped or committed for fulfillment (1-8 hours after order is placed). If you would like to change your shipping address, email us and include:

Order Number
Name on the Order
Email the order was made with
Your request and NEW the shipping address

Make sure to include in the first email that the new address is included to lead to a greater chance of the address being updated. If you email without the new address, and we have to wait on the response email with the new address, and the chances of our team being able to update will be extremely low.

Question 9

Cancellations

Accepted Answer

Can I Cancel Anytime?

If you are no longer happy with the subscription, we ask that all cancellations take place before the 3rd of the month that you wish to cancel. If you do cancel and then decide you want to sign up again, we will welcome you back with open arms and a new t-shirt.

Can I Edit / Return my Shirt of the Month?

Since these are exclusive t-shirts, we cannot edit the order after it has been processed (after the 15th). Also, we cannot accept returns on these items due to the limited quantities made.

What if it Doesn't Fit?

If you have a size issue, we will be happy to update your size for future shipments; we ask that it takes place before the 13th of the month that you wish to update sizes.

We do not accept returns or exchanges on these shirts since they are one-time member-only products, but we will gladly update your size for next month.

Question 10

When will my order ship?

Accepted Answer

Lead times for order shipping?

Please allow up to 3-5 business days before shipping. Also, keep in mind that during holidays, limited launches, or at the beginning of the fishing season, this time may vary. Thank you for your patience during those times.

We try to have our products out as soon as possible, but sometimes our fulfillment team gets hit with a delay due to various reasons.

Expedited shipping does not accelerate the fulfillment process

Question 11

SOTM Address Change

Accepted Answer

What if I moved and need to change my address?

We can gladly update your address for you! Just send us the first and last name on the account, the email associated with the account, and the updated address you would like to use. We do ask that this request is made before the 13th of the month.

Question 12

Shipping Cost

Accepted Answer

How much does shipping cost?

Each product has a different shipping cost based on weight. Also, the area code in which the order is being sent will have a variable on the cost as well.

Question 13

Address is Wrong

Accepted Answer

What if the address was wrong?

If the order has an invalid address and gets sent back to our facility, we will inform you that the order has been shipped back to us, and we will reach out via email to get an updated address to make sure you receive your product.

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